Salesforce (New york stock exchange: CRM), the worldwide leader in CRM, today announced that Tokio Marine & Nichido Fire Insurance Co., Limited.-among the largest property and casualty insurance firms in Japan-selected Salesforce to unify every customer touchpoint across its corporate and purchasers, sales departments, insurance companies and marketing divisions onto just one CRM platform. With Salesforce, Tokio Marine & Nichido will receive a 360-degree look at its customers, a much deeper knowledge of their demands and the opportunity to deliver highly personalized services and products at scale.
The interest rate of innovation within the 4th Industrial Revolution has brought to popular for financial services companies to supply customer encounters that meet diverse needs. To deal with this shift, Tokio Marine & Nichido established a mid-term strategic business plan titled, “To Be considered a Good Company 2020-'Becoming No. one in Quality’ Exceeding Customers’ Expectations.” The program may be the company’s dedication to using technology to boost its services and products and transform customer encounters.
Tokio Marine & Nichido selected Salesforce to aid its 50,000 insurance companies and something million agents in Japan. With Salesforce, the companies may have we've got the technology they have to obtain a complete look at their clients as well as their needs, and also the agents may have the various tools to improve productivity and make much deeper, reliable customer relationships. Additionally, the organization is unifying its business on Salesforce across its corporate and purchasers, sales departments, insurance companies and marketing divisions-getting every customer touchpoint onto just one CRM platform to provide personalized engagement at scale and exceed customer expectations all the way.
“The insurance market is dealing with a time period of transformational change as policyholders demand seamless and transparent encounters with insurance providers,” stated Rohit Mahna, SVP and GM, Salesforce Financial Services. “They expect their insurance professional to understand their individual needs and supply personalized service at each touchpoint. We're excited to work with Tokio Marine on their own journey to being a true customer-focused company which help them navigate the altering industry landscape.”
Tokio Marine & Nichido’s digital transformation with Salesforce includes Salesforce Financial Services Cloud, Community Cloud, Einstein Analytics, Marketing Cloud, Pardot and also the Salesforce Lightning Platform.
About Tokio Marine & Nichido Fire Insurance Co., Limited.
Tokio Marine & Nichido Fire Insurance Co., Limited., is among Japan’s earliest and largest non-existence Insurance providers, which traces its roots to 1879. Getting business network in 38 regions, Tokio Marine stand having a solid profitability and financial stability having a (Positive) rating from Standard & Poor, & Aa3 (Stable) by Moody’s.
With more than 17,000 highly experienced and qualified employees worldwide, Tokio Marine emphasizes on personal relationships using its customers and it is dedicated to supplying all of them with professional risk management and efficient claims handling services.
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